Privacy Policy

At Crisfix Transfers, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal data when you use our airport transfer booking platform.

Last updated: February 2026

1. Who We Are

Crisfix Transfers is an online airport transfer booking platform operated by Crisfix Ltd. When we refer to "we", "us", or "our" in this policy, we mean Crisfix Ltd, the data controller responsible for your personal information.

2. Information We Collect

We collect the following types of personal information when you use our services:

Account information — Name, email address, phone number, and password when you register for an account
Booking information — Pickup and destination addresses, travel dates and times, number of passengers, flight numbers, and any special requests
Payment information — Card details are processed securely by our payment provider and are not stored on our servers
Technical information — IP address, browser type, device information, and cookies for website functionality and analytics
Communication data — Records of any correspondence between you and our support team

3. How We Use Your Information

We use your personal information to:

Process and manage your airport transfer bookings
Send booking confirmations, reminders, and driver details
Communicate with you about your bookings and provide customer support
Process payments securely
Share necessary details with the assigned driver and subcontractor so they can provide your transfer
Improve our website, services, and user experience
Comply with legal obligations

4. Sharing Your Information

We share your personal data only when necessary to fulfil your booking:

Subcontractors and drivers — Your name, phone number, pickup details, destination, and flight information are shared with the assigned transport operator and driver so they can provide your transfer
Payment processors — Your card details are securely handled by our third-party payment gateway
Legal authorities — If required by law, regulation, or legal process

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Payment card data is handled by PCI-compliant payment processors and is never stored on our systems.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for up to 7 years for accounting and tax compliance purposes.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data, subject to legal retention requirements
Portability — Request a copy of your data in a portable format
Objection — Object to certain processing of your personal data
Withdraw consent — Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please log into your account and contact us through the support section.

8. Cookies

Our website uses cookies to ensure proper functionality, remember your preferences, and analyse website traffic. You can manage cookie settings through your browser. Disabling cookies may affect some features of the website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:

Website: transfers.crisfix.com

Support: Log into your account to contact us